ULTRA-FFIC Bot
Smart traffic system adapting to density with Raspberry Pi & Firestore.
Hi, I'm Vishal Mistry — I turn tech chaos into clean, reliable systems.
IT Support • Systems • Infrastructure
About
Me!
As a seasoned Technical Support Agent with a Master's in Electrical & Computer Engineering, my career has been driven by a passion for solving complex technical challenges and providing clear, effective solutions. I specialize in a wide range of systems, from desktop support across Windows, macOS, and Linux, to managing enterprise-level tools like Microsoft 365 and Google Workspace.
My Approach & Values
My work is grounded in a simple philosophy: Clarity, Reliability, and Empathy. I believe in transparent communication, building trust through dependable systems, and approaching every problem with a deep understanding of the user's perspective. My goal is not just to fix an issue but to empower users with the knowledge to navigate their technology confidently.
Looking Forward
I am eager to transition from technical support into a system administration role, where I can apply my foundational knowledge of networking, cloud services, and infrastructure to build and maintain robust, scalable systems that support business growth and innovation. I am always learning, currently expanding my skills in Azure, Hyper-V, and DevOps practices to stay ahead of the curve.
- Based in Greater Toronto Area; Open to relocate across Ontario or work remotely
Skills
Core Competencies
IT Support (Onsite & Remote)
Technical Troubleshooting
IT Asset Management
User Training
Documentation
IT Support
Troubleshooting
Documentation
Operating Systems & Collaboration
Windows
Linux
macOS
Microsoft 365
Google Workspace
Zoom
Microsoft Teams
Windows Admin
Linux Systems
Microsoft 365
Networking & Tools
TCP/IP
DNS/DHCP
VPN
Active Directory
Git
Salesforce
LogMeIn Rescue
Azure (learning)
Hyper-V
VirtualBox
Network Troubleshooting
Active Directory
Cloud Services
Projects
Store Renovation Project
Reconfigured tills, phones, and networks for project success.
Freelance Web Dev
End-to-end redesign improving UX & visibility.
Experience
Technical Support Agent • Geek Squad, Best Buy
Delivered remote & onsite tech support for consumer and small-business electronics. Resolved hardware/software issues for Windows & macOS. Handled networking & email issues using SMTP, IMAP, POP3.
Education
M.Eng. Electrical & Computer Engineering
Focus on systems, networking, and software foundations.
B.Eng. Computer Engineering
Coursework in computing systems and electronics.
Certifications
System Administration (Microsoft)
Windows Server administration, Active Directory, and system security.
Google IT Support
Comprehensive IT support fundamentals, troubleshooting, and customer service.
DevOps Bootcamp
CI/CD, containerization, and infrastructure automation.
Contact
Let's connect
Open to IT support and systems roles. Based in Toronto, open to remote.
Quick Facts
- Eligible to work in Canada
- Timezone: America/Toronto (ET)
- Focus: IT Support • Systems • Documentation